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| Frequently Asked Questions General 1. Why should I trust ISA Direct as my supplier of quality rackmount computer equipment? ISA Direct is the "Online" web site of Intelligent Systems Australia. Intelligent Systems Australia have been supplying quality rackmount and industrial computer equipment to Australian customers since 1983.
1. How do I pay for the products I have ordered? We accept Visa, Mastercard, Paypal and Direct Bank Deposit. In the case of Visa, Mastercard and Paypal, your payment is processed directly via our secure payment gateway and your credit card provider. Your financial information is safe as this all happens using full 128 bit encryption for your absolute security. Because of this high level of encryption, your details cannot be captured as they travel across the internet.
Following the successful processing of your payment, your goods will normally be despatched within 48 hours to arrive 1 to 3 days later depending on your location. You can check the status of your order at any time by logging in to the products section of this website.
Any personal details we collect from you will never be sold or given to another organization or individual. We may occasionally email you with important information but we respect your privacy and we hate spam! All emails we send of this nature will always have clear and simple unsubscribe instructions which we immediately honor. You can read our privacy policy here.
All products have
a minimum 12 months warranty. Some products have a longer warranty and
this will be made clear in the product details on the website. Warranty
is return to depot (ISA Direct). Freight charges are paid by us for the
return journey. You organise the freight to us. 2. How do I apply
for a warranty claim? Simply complete the form at the Support section of our website.
1. What resources did we use to develop this web site? Development of
this web site was an in house project and putting it together piece by
piece has been a rewarding experience for all concerned. For those that
are interested, we have put together a list of the most valuable resources
used along the way. Click here
to check it out. |
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